RemoteAccess: efficient product support via remote access
The quickest way to access support
Once set up, and with the approval of the owner, RemoteAccess provides our specialists with remote access to alarm and security systems. This enables immediate and targeted interventions in the event of technical events. These interventions are highly effective because our support specialists have access to all your system's data. RemoteAccess allows them to observe the current operating states and analyse the possible causes of an event. Moreover, they can operate and even program your system remotely. RemoteAccess also improves the effectiveness of an intervention in cases where in situ repair work on your system is required: the advance information gained about the situation means we know exactly what to expect and arrive on site knowing what we are going to do.
Optimal preparation of maintenance work
The location-independent remote access capability also proves useful for the regular inspections and maintenance work carried
out on your system: our specialists know the exact requirements in advance and arrive with the right equipment and materials.
Also ideal for guiding your staff
RemoteAccess allows us to assist your staff quickly and easily: our specialists can analyse the situation and provide your staff with targeted guidance.
Guaranteed security
Unauthorised access to your system is impossible with RemoteAccess, as it is protected by a comprehensive security concept. The software and the data transmission meet strict internationally recognised security and data protection standards. The data is transmitted via a secure gateway or by means of an integrated machine-to-machine (M2M) solution, and access to your system is restricted to selected Securiton specialists, who sign in using a secure authentication procedure. RemoteAccess logs all accesses and events, so each individual action can be fully reconstructed and all work is fully documented. All data is stored on servers in Switzerland and never forwarded to third parties.
